A Global IT Service Company


An innovative healthcare system that serves over 140,000 patients approached us for implementation assistance with integrated HCM solutions, including benefits, talent acquisition, and payroll services. The goal was to introduce technology that would eliminate paper forms and spreadsheets, automate very manual processes, and reduce transaction cycle times.

The implementation was challenging because of a loss of resources, including the client’s knowledge base, due to the COVID-19 pandemic. Because of this, not all the project benefits were realized. Firstly we recommended a post-go-live assessment to determine where the organization was relative to a best practice environment. The assessment focused on IT support and governance model, HR user adoption of the system, and an assessment of continued manual processes.


Our assessment began with an outline of the best practices that the client should have realized at nine to twelve months post-go-live. Next, we assessed their current state and ability to achieve best practices to determine what next steps would be to transition to a best-practice technology environment.

Our recommendations included establishing a governance model to review, prioritize, and approve future enhancements to the system; defining the role of the HRIS Analyst to ensure alignment with IT resources, and continued education of the system to increase adoption by HR users in addition to knowledge transfer to other end users.


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02 April 2024




New York, USA